Functional Fluidity and Process Excellence for a leading Manufacturing Enterprise

The client is a renowned manufacturer of raw-material for leading construction companies with a pan-India presence. They are in the industry for more than a decade and have amassed an immense reputation for their quality and standards.

They manufacture all the raw materials in large quantity for leading construction companies. They are expanding their outreach and operations to pan-India. CloudRedux®TM is their digital partner, powering integrated expansion.

The Challenge

As Real-Estate in India is a fast-moving industry, it requires a constant supply of materials. Also, while the procurement process is underway, manufacturers have to adhere to stringent compliance, purchase orders, etc. 

A quick dive into the problems faced:

  • Manual internal communication, rigid transition of leads, information, and data across departments.
  • Client interaction was tedious, involved inaccurate data, and information.
  • No client on-boarding process, no follow-ups, reminders, or any other engagement process.
  • Material dispatch status (basic but critical) was manually handled and notifications were call based.
  • Manual processes consumed time and resources.
  • Old softwares, less interactive, rigid, more downtime, and unreliable.
  • Data duplication, so half of the work was switched to manual paperwork to avoid organizational friction.

The Solution: CREATE

CloudRedux® believes in creating intelligent solutions for modern organizations. We conducted a rigorous and in-depth analysis of the industry and gauged its future direction.

Instead of creating or using two different software and integrating them, why not create one that offers the functionalities and features of both and more?

Using ERPNext (Open-Source Software), we built CREATE (CloudRedux® Enterprise Architecture solution), a custom-made CRM and ERP!

The Result (Cost Saved)

Apart from offering a complete overhaul and definition of the workflow and working methodology, CREATE enabled the client to save a lot of resources. 

Let’s look at some of them (elapsed time taken yearly). Recorded at one location of the organization:

  • Manual tasks + Delayed client response, often resulting in loss of clients + No customer engagement, leading to low customer retention ~ $35,000 (27 lac INR)
  • Software cost (non-essential): ~ $26,000 (20 lac INR)
  • Other manual tasks handled by different personnel + Inventory loss due to no automatic updates or inventory counts (stocktakes): 30 employees: approx. 8000 hrs: ~ $50,000 (40 lac INR)

CREATE enabled the organization to save ~ $112,000 (89 lac INR) in operational costs.